Legal

Refund Policy

Last updated: July 23, 2026

If a technical problem stops an advertised EasyTimeline feature from working on a supported setup, contact us and we’ll help you troubleshoot it. If we can’t resolve the problem, the purchase may be eligible for a refund.

This policy covers your first subscription payment or lifetime purchase. Refunds are only available when the conditions outlined in this policy are met.

Your setup must meet the system requirements published when you bought EasyTimeline.

We may ask for your software versions, error messages, or screenshots to help us understand the problem. We may also ask you to install a compatible update or try a suggested fix. You don’t need to share passwords or confidential project files.

Under this policy, we don’t offer refunds because you:

  • Changed your mind or haven’t used the extension.
  • Expected a feature we didn’t advertise.

Problems caused solely by an unsupported setup, unauthorized changes to the extension, or third-party software outside our stated compatibility are also excluded.

These exclusions do not affect your rights under applicable consumer law.

You can cancel through the membership management link in your Gumroad receipt. Cancellation stops future renewals but does not automatically refund previous payments. Your access normally continues until your paid billing period ends.

Email contact@easytimeline.pro with the subject “Refund Request.” Please include:

  • Your order number, purchase email, and purchase date.
  • Whether you bought a subscription or lifetime access.
  • Your operating system, Premiere Pro version, and EasyTimeline version.
  • What isn’t working and any error messages or screenshots you can share.

We’ll review your request, ask for any missing details, and explain our decision.

We’ll issue your refund through Gumroad to your original payment method. Card refunds usually appear within 5–10 business days after they are issued.

A full refund ends the license for that purchase. Your associated product access and updates will be removed, and you must stop using the refunded license.

This policy does not take away any rights you have under applicable consumer law. Gumroad may also issue refunds under its own policies.